Our mission is to achieve customer satisfaction and customer loyalty by
providing excellent customer service. Because we are a hands-on
organization you are dealing
directly with the owners with our goal of providing in-depth product knowledge and highly competitive pricing to bring the hunting and dog owner the best possible products at affordable prices.
FREIGHT CLAIMS and CONDITIONS
Always check the condition and number of cartons against the freight bill and packing slip at time of delivery. The customer must note damages and shortages on the delivery receipt at the time of acceptance. If you notice any damage upon receipt please refuse delivery. Notify Trohy Time Gun Dogs immediately upon discovery of discrepancy. All shortages with the shipment must be reported within 48 hours of receipt of shipment.
Illinois residents are assessed 6.25% sales tax on all merchandise.
Payment Information: We accept the following methods of payment: Major
credit cards through Paypal secured transactions. All prices are listed
in US Dollars. All applicable state, local, federal and taxes and fees apply and will be clearly displayed during checkout. Orders are not binding until
payment has been accepted and verified.
Shipping and Delivery: Shipping and handling charges apply to all
orders, unless otherwise specified. Shipping charges will be calculated
in your shopping cart
and may vary according to the number or weight of items shipped, carrier used, destination of order and whether you requested expedited delivery. We ship items
Monday - Friday once payment is received.
All delivery dates are estimates and are not guaranteed.
We require a 20% Restocking charge on canceled orders. Please contact us to cancel an order we will work with you to achieve customer satisfaction. We will authorize your cancellation and remit funds as needed less the 20% Restocking charge.
Returns and refunds must be authorized. You will receive an Authorization Number. Please include this Authorization Number with your return. Merchandise must be returned in its original
shipping condition. You can exchange an item if a manufacturing defect is found upon receipt or if it was damaged during shipping (insurance required).
Trophy Time Gun Dogs must be notified of the defect or problem within 5 days of receipt of the product. Returned items MUST be unused with all orginal
paperwork, accessories and containers. Shipping costs are not refundable. Dog Boxes due to their weight will require a return handling fee. Call us if you need help 217-720-2901.
We do not provide any additional warranty coverage. Some product shipped new may be covered by the manufacturer's warranty. Please contact the manufacturer
to determine eligibility. We do not guarantee any product's fitness for intended use.
POLICE DEPARTMENTS, LAW ENFORCEMENT and MILITARY K-9 UNITS
We can provide multi-order discounts for Police Departments, DEA, Law Enforcement and Military K-9 Units.Please call 217-720-2901 for pricing on Dog Box K-9 units for departmental use.
Veterinary Hospitals, Clinics and Pet Health Services and Grooming
We can provide multi-order discounts for Veterinary Services used for inured and healed animal transports. Please call 217-720-2901 for pricing for your Veterinary needs.